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Firstscotrail Whatever The Feck They're Called


Rugster

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The Aberdeen - Inverness service is pretty bad for getting those cramped 2 carriage things - especially at peak time. I caught a train at the back of 5 back to Sneck and it was a measely 2 carriages - people standing in the aisle. Then in comes one of these new fangled Turbostars from Dyce with 12 people on it.

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I recieved a reply from Scotrail today after complaining about the lack of carriages.

Dear Mr Reid (that's me)

Thank you for contacting First ScotRail concerning your journey from

Perth to Stirling. It is our aim to provide a dependable service at all

times and we are sorry you are not receiving the service you have every

right to expect.

We do try to provide sufficient accommodation on our trains to ensure

that passengers travel in comfort but we know that overcrowding does

exist on some trains especially at peak travel times.

There is no statutory limit on the number of passengers standing on our

trains and although you may have a valid ticket for travel, we cannot

guarantee you a seat. This does not mean that we are satisfied when our

trains are crowded in this way. However, there is not much we can do to

stop people joining an already crowded train if it is their wish to do

so.

Although we are aware of the problem you have highlighted, we only have

a limited number of trains. I can assure you however, that we spend a

great deal of time planning the movements of all our trains to make sure

we provide the best possible service.

We do aspire to improving and supplementing our fleet. However, I hope

that you can appreciate that a substantial sum would be needed to obtain

new trains. Looking to the future, we will press for funding with our

partners and where this becomes available, it will be used to increase

or replace our rolling stock.

Please also take into consideration that, unfortunately, if trains

suffer technical faults or vandalism, they normally need to return to

the depot for repairs. When this happens, we must find an alternative

train, which sometimes cannot provide the same seating capacity. I can

however assure you that, we know this can lead to overcrowding and try

to avoid this happening whenever possible.

I appreciate you taking the time to contact First ScotRail and do hope

that you will remain a valued customer of First ScotRail and continue to

make use of our services.

Yours sincerely

Sarah Jenkin

Customer Relations Advisor

They spend ' a great deal of time planning the movement of their trains'. Not long enough! They didn't actually directly answer my question which was why do they actually reduce the carriages at peak time. Curse you Sarah Jenkin!

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Im off to Aberdeen in February but after reading this thread, i am seriously considering getting the stagecoach :lol:

Get the Megabus. If you book in enough times it'll cost a mere £1! :)

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To be fair, at peak times on the Aberdeen-Inverness train, they have 5 carriages operating, which is good. However, there was no trolley on the train today and I fancied a coffee - I asked why there wasn't one and apparently the person who does the trolley on that service had slept in.... :rolleyes::lol:

On a side note - I think the smiley at the end of Skinny Jean's paragraph was because she's clever and knows about these things. I hardly think she was smiling because of the possibility of a train crash, somehow.... :rolleyes:

Cheers for the explanation, SJ ;)

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Im off to Aberdeen in February but after reading this thread, i am seriously considering getting the stagecoach :lol:

I'm going to the Granite City next month too and the bus will be my mode of transport-tae f'ck paying about £25-30 each way single.

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If you book the train in advance, you'll get a return for less than £20 ;)

Only problem is I'm going up on the Saturday,returning on the Sunday ;)

Had a look at megabus,looks about £3 maximum each way :lol::D

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Only problem is I'm going up on the Saturday,returning on the Sunday ;)

Had a look at megabus,looks about £3 maximum each way :lol::D

With Apex fares you choose when you go and when you come back - it's not a same-day return ;)

Can't beat the value of the megabus though ;)

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With Apex fares you choose when you go and when you come back - it's not a same-day return ;)

Can't beat the value of the megabus though ;)

Didn't realise that about the Apex fares,I shall consider it in that case,cheers mate B)

But it will still probably be the 30mph Megabus for £3 each way :lol:

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30mph my Japs Eye!

Maybe reversing outta the bus station but any Megabus I've been on has pelted along the road!

Dave couldn't have been on it at thetime. They break down when he travels with Megabus :P

Personally I thing that was a convenient excuse to avoid embarassing himself at football...... :P

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If I'm ever heading to Edinburgh i try to keep to the GNER services so at least I know I'll get a flaming seat.

Last dealings I had with a Megabus was when one Megabus pelted right up the doupe of another one on the A90. Got pulled up to Forfar Academy to help out with the passengers.

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I stopped using Megabus from Aberdeen because they were practically going round corners on two wheels, then there was a crash where I think the driver was killed (a year or two back).

GNER is the way to go, if you can book ahead a bit, its worth the extra I think

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Guest thebullywee

Depending when it is possibly ;)

I've got the last week of February off (Starts the 27th, i think) and will be up there for the best part of a week seeing a friend ;)

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