EdinburghPar1975 Posted April 22, 2020 Share Posted April 22, 2020 Has anyone had any issues with the click and collect service from B and Q? We had to place an order to get some building bits and pieces due to an issue with a part of our flat roof and despite the order seemingly going through on Sunday morning we've not had a confirmation email or a calla s yet to go and collect....they have taken the £100+ from our bank though... Tried to email them via Customer Services and also via Twitter but they're swamped for obvious reasons. Anyone else had any issues using this service? Cheers! 0 Quote Link to comment Share on other sites More sharing options...
Shandon Par Posted April 22, 2020 Share Posted April 22, 2020 Just now, EdinburghPar1975 said: Has anyone had any issues with the click and collect service from B and Q? We had to place an order to get some building bits and pieces due to an issue with a part of our flat roof and despite the order seemingly going through on Sunday morning we've not had a confirmation email or a calla s yet to go and collect....they have taken the £100+ from our bank though... Tried to email them via Customer Services and also via Twitter but they're swamped for obvious reasons. Anyone else had any issues using this service? Cheers! Mrs Par collected some stuff recently. The staff said their systems were fucked. I've heard of some folk getting various items they collected being credited back to them 0 Quote Link to comment Share on other sites More sharing options...
jagfox Posted April 22, 2020 Share Posted April 22, 2020 Last time I was in B&Q some radge in an orange apron asked me if I wanted decking! I managed to boot him in the baws and make a sharp exit. I've never been back since... 10 Quote Link to comment Share on other sites More sharing options...
EdinburghPar1975 Posted April 22, 2020 Author Share Posted April 22, 2020 I was expecting it to take the best part of a week to get the stuff but I expected a confirmation email/ text asap. The fact that I can't even confirm what's happening is annoying given the cash taken... 0 Quote Link to comment Share on other sites More sharing options...
dysartrovers Posted April 22, 2020 Share Posted April 22, 2020 I ordered paint and things on Monday, got a confirmation email straight away. Order was ready within 24 hours to collect. Thought the system worked well. Did you manage to get onto the website within the 10 minutes of your allotted time? 0 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted April 22, 2020 Share Posted April 22, 2020 Aberdeen and Dundee stores open for business today with social distancing apparently. Drove past Dundee about 20 mins ago and there was a queue of cars right out the car park. What a fucking species we are. 2 Quote Link to comment Share on other sites More sharing options...
flyingscot Posted April 22, 2020 Share Posted April 22, 2020 16 minutes ago, Melanius Mullarkey said: Aberdeen and Dundee stores open for business today with social distancing apparently. Drove past Dundee about 20 mins ago and there was a queue of cars right out the car park. What a fucking species we are. Paisley opened last weekend. I only saw the pictures online, but the queues were huge for both the store and click and collect. 0 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted April 22, 2020 Share Posted April 22, 2020 6 minutes ago, flyingscot said: Paisley opened last weekend. I only saw the pictures online, but the queues were huge for both the store and click and collect. Still feel its a bit early tbh. 4 Quote Link to comment Share on other sites More sharing options...
honestly united Posted April 22, 2020 Share Posted April 22, 2020 I've used the click and collect this week, ordered first thing Sunday morning but didn't get the confirmation it was ready to collect until next day. Also saw some old boy trying to walk into the store, but he got short shrift from staff 0 Quote Link to comment Share on other sites More sharing options...
RH33 Posted April 22, 2020 Share Posted April 22, 2020 The paisley one is open with similar social distancing to supermarket. 0 Quote Link to comment Share on other sites More sharing options...
EdinburghPar1975 Posted April 22, 2020 Author Share Posted April 22, 2020 2 hours ago, dysartrovers said: I ordered paint and things on Monday, got a confirmation email straight away. Order was ready within 24 hours to collect. Thought the system worked well. Did you manage to get onto the website within the 10 minutes of your allotted time? Got straight on to the system within 2 mins of being in the queue. No issues with ordering and paying, just not had anything from then since then.. 0 Quote Link to comment Share on other sites More sharing options...
Jacksgranda Posted April 22, 2020 Share Posted April 22, 2020 1 hour ago, Melanius Mullarkey said: Aberdeen and Dundee stores open for business today with social distancing apparently. Drove past Dundee about 20 mins ago and there was a queue of cars right out the car park. What a fucking species we are. I trust this was an essential journey? 0 Quote Link to comment Share on other sites More sharing options...
D.A.F.C Posted April 22, 2020 Share Posted April 22, 2020 Dont use homebase. I had to get a refund, total chaos atm. 0 Quote Link to comment Share on other sites More sharing options...
Div Posted April 22, 2020 Share Posted April 22, 2020 We ordered stuff on Click and Collect last Monday and got the call to go and collect it yesterday. Got the gear no bother though. 0 Quote Link to comment Share on other sites More sharing options...
superbigal Posted April 22, 2020 Share Posted April 22, 2020 We ordered stuff on Click and Collect last Monday and got the call to go and collect it yesterday. Got the gear no bother though.Who was selling the gear outside b & q 0 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted April 22, 2020 Share Posted April 22, 2020 2 hours ago, Jacksgranda said: I trust this was an essential journey? Had to take Mrs Mullarkey to A&E. She knackered her foot coming down the stairs with a load of my dirty pants the other day its swollen up something hilarious terrible. If anyone is planning on any accidents, nows the time as A&E was empty. She was the only one in. 2 Quote Link to comment Share on other sites More sharing options...
KnightswoodBear Posted April 22, 2020 Share Posted April 22, 2020 1 hour ago, Melanius Mullarkey said: Had to take Mrs Mullarkey to A&E. She knackered her foot coming down the stairs with a load of my dirty pants the other day its swollen up something hilarious terrible. If anyone is planning on any accidents, nows the time as A&E was empty. She was the only one in. That sounds like a two man lift if ever I heard one. 0 Quote Link to comment Share on other sites More sharing options...
invergowrie arab Posted April 22, 2020 Share Posted April 22, 2020 5 hours ago, Melanius Mullarkey said: Aberdeen and Dundee stores open for business today with social distancing apparently. Drove past Dundee about 20 mins ago and there was a queue of cars right out the car park. What a fucking species we are. I got the paint you were after will I drop it round later? 1 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted April 22, 2020 Share Posted April 22, 2020 8 minutes ago, KnightswoodBear said: That sounds like a two man lift if ever I heard one. Or one mrs mullarkey. 3 minutes ago, invergowrie arab said: I got the paint you were after will I drop it round later? Cash ok? Single note? 2 Quote Link to comment Share on other sites More sharing options...
johnnydun Posted April 22, 2020 Share Posted April 22, 2020 I got my order confirmation from B&Q just after I ordered it, it said to wait until contacted, it could take up to 3 days. That was last Wednesday and I have not heard anything, their call centres are closed and the stores are not taking calls. Yesterday, Mrs Johnnydun read the email confirmation, it also read that it was ready to pick up the next day. What a dick I am. Apparently they only hold on to things for 5 days then cancel the order, takes up to 14 days for a refund. Tit. 0 Quote Link to comment Share on other sites More sharing options...
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