savedbyhay Posted January 30, 2019 Share Posted January 30, 2019 I think you have nailed it Elton. Link to comment Share on other sites More sharing options...
savedbyhay Posted January 31, 2019 Share Posted January 31, 2019 You are going to love this! The Corals Ayrshire area manager fanni is refusing to pay out at the shops he controls because he claims the price on the coupon was incorrect and claims that Troon should have been a much shorter price. Corals customer care phone help acknowledge that all Ladbrokes and 99% of Coral shops have paid out on the result but the Ayrshire manager fanni has suspended payout of all bets "pending investigation" and are unable to overrule this decision. Link to comment Share on other sites More sharing options...
savedbyhay Posted January 31, 2019 Share Posted January 31, 2019 In addition Coral claim that I can approach IBAS but IBAS will not act until Corals internal investigation is completed. Link to comment Share on other sites More sharing options...
elton Posted January 31, 2019 Author Share Posted January 31, 2019 1 hour ago, savedbyhay said: In addition Coral claim that I can approach IBAS but IBAS will not act until Corals internal investigation is completed. Internal investigation, just makes them look even dafter than we thought. My advice to Ladbrokes/Coral would be for them not to print a coupon with non league games on it. Link to comment Share on other sites More sharing options...
savedbyhay Posted January 31, 2019 Share Posted January 31, 2019 One of my friends has just suggested that perhaps the Corals manager is working some sort of financial scam as he has came across a similar situation before where the manager pays out at the reduced price and pockets the difference between the published price for himself. Corals pay out, punter collects, manager pockets. Surely not? Link to comment Share on other sites More sharing options...
savedbyhay Posted February 2, 2019 Share Posted February 2, 2019 Coral have still not paid out. Their customer care folks claimed they would resolve it and phone me back directly. That was a couple of days ago, no word from them. Link to comment Share on other sites More sharing options...
pheasant plucker Posted February 2, 2019 Share Posted February 2, 2019 Bad habit yon gambling Link to comment Share on other sites More sharing options...
savedbyhay Posted February 2, 2019 Share Posted February 2, 2019 After going to the shop three times and contacting corals customer care five times without making any progress, I have enrolled on the IBAS site and made a claim regarding this saga. I have provided them with all the details plus a scanned copy of the bet receipt. Link to comment Share on other sites More sharing options...
savedbyhay Posted February 4, 2019 Share Posted February 4, 2019 I now have confirmation from IBAS of opening the dispute v Coral. If Coral don't agree to resolution quickly, IBAS say it may take 12-14 weeks to resolve. Hopefully anyone risking a bet with Coral might get paid out before me. Will keep you updated ! Link to comment Share on other sites More sharing options...
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