southstand_bairn Posted May 25, 2018 Share Posted May 25, 2018 What is truly staggering is that they never had a backout when it went tits up. Things go wrong all the time but surely you can’t get permission to do it without a way of going back to the state it was in before? Worked for a few big IT firms and backout plans are mandatory, not a nice to have 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted May 25, 2018 Share Posted May 25, 2018 1 hour ago, southstand_bairn said: What is truly staggering is that they never had a backout when it went tits up. Things go wrong all the time but surely you can’t get permission to do it without a way of going back to the state it was in before? Worked for a few big IT firms and backout plans are mandatory, not a nice to have Mentioned my staggerness earlier in the thread. My theory are that the Spanish owners were so proud of their software system that they'd used for smaller bank acquisitions before, and they were bragging about how it would be no problem with a bigger bank like TSB, that they refused to lose face with a temporary retreat and ordered staff to push on, whatever. Pride comes before a fall, as they say. 0 Quote Link to comment Share on other sites More sharing options...
mizfit Posted May 26, 2018 Share Posted May 26, 2018 Girlfriend banks with TSB and they’ve advised they cannot guarantee when she’ll get a response to her complaint as they’re still dealing with so many 0 Quote Link to comment Share on other sites More sharing options...
Suspect Device Posted June 2, 2018 Share Posted June 2, 2018 Now Visa goes tits up as well. http://www.bbc.co.uk/news/uk-44341070 I had to pay for my pizza with cash last night. First world problem but something the wife said to me made me think (and get my tin foil hat on) Abramovich has visa problems and in the same week, Visa have problems. Coincidence? Aye, probably but you never know. 0 Quote Link to comment Share on other sites More sharing options...
NotThePars Posted June 2, 2018 Share Posted June 2, 2018 Great week to move to Monzo. 0 Quote Link to comment Share on other sites More sharing options...
Suspect Device Posted June 2, 2018 Share Posted June 2, 2018 3 hours ago, NotThePars said: Great week to move to Monzo. Great week to go back to the barter system. 0 Quote Link to comment Share on other sites More sharing options...
ICTChris Posted June 6, 2018 Share Posted June 6, 2018 https://www.bbc.co.uk/news/business-44370802 0 Quote Link to comment Share on other sites More sharing options...
Jdog Posted June 21, 2018 Author Share Posted June 21, 2018 ...and system down again! 0 Quote Link to comment Share on other sites More sharing options...
NorthernLights Posted September 3, 2018 Share Posted September 3, 2018 On 6/22/2018 at 00:53, Jdog said: ...and system down again! And again... Recently they've failed to send people new debit cards in time to replace their expiring ones... https://www.thetimes.co.uk/article/tsb-apology-for-failure-to-send-new-debit-cards-jtsxkd0dl And they've not been updating peoples credit reports in the usual time... https://www.which.co.uk/news/2018/08/tsb-failing-to-update-credit-reports-has-your-credit-score-been-hit/ The amazing thing is they've only lost a few thousand customers as a result. I saw figures for the 2nd quarter of this year and 26,000 had switched from TSB to another provider but remarkably 20,000 had switched to TSB in the same time period. 0 Quote Link to comment Share on other sites More sharing options...
The Minertaur Posted September 4, 2018 Share Posted September 4, 2018 That's Paul Pester gone as Chief Executive. 0 Quote Link to comment Share on other sites More sharing options...
Highlandmagyar 2nd Tier Posted September 4, 2018 Share Posted September 4, 2018 1 minute ago, The Minertaur said: That's Paul Pester gone as Chief Executive. My name has been thrown into the hat. As a valued customer for over 40 years I am sure they would want my expertise. 0 Quote Link to comment Share on other sites More sharing options...
gannonball Posted September 4, 2018 Share Posted September 4, 2018 The hamilton accies treasurer beind lined up as the next check chief exec I hear. 0 Quote Link to comment Share on other sites More sharing options...
Highlandmagyar 2nd Tier Posted September 4, 2018 Share Posted September 4, 2018 1 minute ago, gannonball said: The hamilton accies treasurer beind lined up as the next check chief exec I hear. Nigerian branch? 0 Quote Link to comment Share on other sites More sharing options...
gannonball Posted September 4, 2018 Share Posted September 4, 2018 Just now, Highlandmagyar 2nd Tier said: Nigerian branch? Reported for racism. 0 Quote Link to comment Share on other sites More sharing options...
Jdog Posted September 4, 2018 Author Share Posted September 4, 2018 12 minutes ago, The Minertaur said: That's Paul Pester gone as Chief Executive. Off with a big fat golden handshake. 0 Quote Link to comment Share on other sites More sharing options...
The DA Posted September 4, 2018 Share Posted September 4, 2018 11 hours ago, gannonball said: The hamilton accies treasurer beind lined up as the next check chief exec I hear. Would they take Csaba instead, do you think? 0 Quote Link to comment Share on other sites More sharing options...
NorthernLights Posted November 25, 2019 Share Posted November 25, 2019 A report into the fiasco that was their upgrade has been released. https://www.cityam.com/tsb-it-meltdown-former-and-current-bosses-criticise-damning-probe-into-online-outages/ It doesn't look like anyone involved comes out well. And a few days later their IT system decide to crash again... https://www.theguardian.com/business/2019/nov/22/tsb-struck-by-new-it-glitch-just-months-after-330m-meltdown Also they are apparently dropping their "local banking" tag line as they prepare to close more branches and decide poor families are ideal targets for loans. https://www.thisismoney.co.uk/money/markets/article-7718367/TSB-target-loans-poorer-families-cut-branches.html 0 Quote Link to comment Share on other sites More sharing options...
Ross. Posted November 26, 2019 Share Posted November 26, 2019 16 hours ago, NorthernLights said: Also they are apparently dropping their "local banking" tag line as they prepare to close more branches and decide poor families are ideal targets for loans. https://www.thisismoney.co.uk/money/markets/article-7718367/TSB-target-loans-poorer-families-cut-branches.html Given Debbie Crosbie was taken from Clydesdale, I assume their approach will be to advertise a low rate and then after doing the credit check tell them that their risk profiling has not been able to offer the 3% headline rate but they can offer the loan at 15.9%, which will allow you to build your credit rating and save you money when you apply for credit again in the future... 0 Quote Link to comment Share on other sites More sharing options...
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