Boghead ranter Posted May 22, 2018 Share Posted May 22, 2018 Last couple of days, my mobile has dropped connection to my provider signal - can still use WhatsApp , but obviously only when linked to Wifi. Normal mobile calls and texts are a no-no. Initial googling suggested that there may be a problem with my SIM card, so I have ordered a replacement. BUT, since then, I have tried using my fitness app (Endomondo), and it tells me that it can't link the GPS either, so maybe it's not a SIM issue but something else? If I use my Maps app however, the app pinpoints my location exactly, so surely they would either both work, or neither. Any suggestions on what might be wrong, and a solution?* Phone is an iPhone, and network provider is GiffGaff (so O2), if that help provide a solution. *yeah yeah, windows down etc. Link to comment Share on other sites More sharing options...
welshbairn Posted May 22, 2018 Share Posted May 22, 2018 17 minutes ago, Boghead ranter said: Last couple of days, my mobile has dropped connection to my provider signal - can still use WhatsApp , but obviously only when linked to Wifi. Normal mobile calls and texts are a no-no. Initial googling suggested that there may be a problem with my SIM card, so I have ordered a replacement. BUT, since then, I have tried using my fitness app (Endomondo), and it tells me that it can't link the GPS either, so maybe it's not a SIM issue but something else? If I use my Maps app however, the app pinpoints my location exactly, so surely they would either both work, or neither. Any suggestions on what might be wrong, and a solution?* Phone is an iPhone, and network provider is GiffGaff (so O2), if that help provide a solution. *yeah yeah, windows down etc. Does your maps app work when you don't have a wifi signal? Apparently maps uses wifi and phone signal instead of GPS but your fitness app uses GPS. Anyway, it sounds like a software problem that the new sim might fix, otherwise your phone's fucked. Link to comment Share on other sites More sharing options...
Boghead ranter Posted May 22, 2018 Author Share Posted May 22, 2018 13 minutes ago, welshbairn said: Does your maps app work when you don't have a wifi signal? Apparently maps uses wifi and phone signal instead of GPS but your fitness app uses GPS. Anyway, it sounds like a software problem that the new sim might fix, otherwise your phone's fucked. Will test maps later when I'm out doing Dads Taxi. Forgot to add in original post, I swapped sims between my phone and my daughters phone - my sim in her phone gets a signal, her sim in my phone doesn't, so pretty much a phone issue. Link to comment Share on other sites More sharing options...
welshbairn Posted May 22, 2018 Share Posted May 22, 2018 5 minutes ago, Boghead ranter said: Will test maps later when I'm out doing Dads Taxi. Forgot to add in original post, I swapped sims between my phone and my daughters phone - my sim in her phone gets a signal, her sim in my phone doesn't, so pretty much a phone issue. I'd check with Giff Gaff. Link to comment Share on other sites More sharing options...
welshbairn Posted May 22, 2018 Share Posted May 22, 2018 P.S. A factory reset might sort it. Like switching it on and off. Presume you can't take the battery out and put it back in with an iphone? Link to comment Share on other sites More sharing options...
Boghead ranter Posted May 22, 2018 Author Share Posted May 22, 2018 2 hours ago, welshbairn said: P.S. A factory reset might sort it. Like switching it on and off. Presume you can't take the battery out and put it back in with an iphone? Nope, can't separate the battery. Not that I know how to anyway. Link to comment Share on other sites More sharing options...
welshbairn Posted May 22, 2018 Share Posted May 22, 2018 8 minutes ago, Boghead ranter said: Nope, can't separate the battery. Not that I know how to anyway. If I was you I'd wait and try the new sim and if that doesn't work do a factory set. And if that doesn't work call GiffGaff. Link to comment Share on other sites More sharing options...
welshbairn Posted May 24, 2018 Share Posted May 24, 2018 On 22/05/2018 at 18:35, Boghead ranter said: Will test maps later when I'm out doing Dads Taxi. Forgot to add in original post, I swapped sims between my phone and my daughters phone - my sim in her phone gets a signal, her sim in my phone doesn't, so pretty much a phone issue. Be a Ware. https://www.thesun.co.uk/money/6350188/sim-swap-scam-tsb-customers/ Link to comment Share on other sites More sharing options...
Boghead ranter Posted May 24, 2018 Author Share Posted May 24, 2018 10 minutes ago, welshbairn said: Be a Ware. https://www.thesun.co.uk/money/6350188/sim-swap-scam-tsb-customers/ That's me busted - I'll need to try to scam one of my sons now. Link to comment Share on other sites More sharing options...
Boghead ranter Posted May 25, 2018 Author Share Posted May 25, 2018 Got a call from an Apple Expert on Wednesday, explained in full what was wrong, and what I had established so far. Apple Expert lassie advises me to open up iTunes on my laptop, and connect my phone, then tells me to click a couple of options. Up comes a window with six boxes, asking for a code. me : Where do I get that code? her : I've just texted it to your phone me : well I can't enter the code then her : why not? me : do you want to take a second to re-read the notes you've just taken when I explained the issue? her : oh. Got a different expert yesterday, who sent me a link to access, which would completely reset the software in the phone. 2 hours to run this last night.......and the phone is no different after. Got a call scheduled with a 3rd expert today, but I think I'll end up down at Larbert's excellent Technology Repair Centre instead. Link to comment Share on other sites More sharing options...
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