RiG Posted November 19, 2019 Share Posted November 19, 2019 Scotrail had a bit of a mare last night on Twitter after they posted this... One person replied saying they are often met with a queue of several people buying tickets at the station and asked what Scotrail were going to do to improve things? They received a very terse response, now deleted, telling them to "turn up earlier" 0 Quote Link to comment Share on other sites More sharing options...
NorthernLights Posted November 19, 2019 Share Posted November 19, 2019 6 minutes ago, RiG said: Scotrail had a bit of a mare last night on Twitter after they posted this... One person replied saying they are often met with a queue of several people buying tickets at the station and asked what Scotrail were going to do to improve things? They received a very terse response, now deleted, telling them to "turn up earlier" Old Frim Facts captured it... 0 Quote Link to comment Share on other sites More sharing options...
Rugster Posted November 19, 2019 Share Posted November 19, 2019 27 minutes ago, NorthernLights said: Old Frim Facts captured it... It was rather more harsh than that 0 Quote Link to comment Share on other sites More sharing options...
Stellaboz Posted November 19, 2019 Share Posted November 19, 2019 What am I missing here? 0 Quote Link to comment Share on other sites More sharing options...
Chicken Wing Posted November 19, 2019 Share Posted November 19, 2019 What am I missing here? The train. 3 Quote Link to comment Share on other sites More sharing options...
NJ2 Posted November 19, 2019 Share Posted November 19, 2019 The train.b*****d queue at the ticket machine 0 Quote Link to comment Share on other sites More sharing options...
MP_MFC Posted November 19, 2019 Share Posted November 19, 2019 They were getting right sassy last night with people about everything, the ^CT guy comes across as a bit of a precious c**t. c***s on the train social media for this pish. 0 Quote Link to comment Share on other sites More sharing options...
welshbairn Posted November 19, 2019 Share Posted November 19, 2019 24 minutes ago, Stellaboz said: What am I missing here? f**k knows, the twitter guy's got the patience of a saint. 0 Quote Link to comment Share on other sites More sharing options...
Curmudgeon Posted November 19, 2019 Share Posted November 19, 2019 It was rather more harsh than that It looks like scotrail is calling someone a motherf***er there.In other tweets they call someone a ct.Customer service isn't what it used to be. 0 Quote Link to comment Share on other sites More sharing options...
Savage Henry Posted November 19, 2019 Share Posted November 19, 2019 f**k knows, the twitter guy's got the patience of a saint. Yup. The only time I’ve ever tweeted a train company was when Virgin cancelled the London to Inverness train at Edinburgh but neglected to tell anyone at the station about it. I can only imagine the crap people tweet to Scotrail. Generally the people who tweet them are angry about a perceived slight, or wanting a free upgrade for taking a photo of their kid onboard. 0 Quote Link to comment Share on other sites More sharing options...
Karpaty Lviv Posted November 19, 2019 Share Posted November 19, 2019 1 hour ago, Savage Henry said: Yup. The only time I’ve ever tweeted a train company was when Virgin cancelled the London to Inverness train at Edinburgh but neglected to tell anyone at the station about it. I can only imagine the crap people tweet to Scotrail. Generally the people who tweet them are angry about a perceived slight, or wanting a free upgrade for taking a photo of their kid onboard. I remember when we had the snow a couple of years back that stopped the entire network. People would still tweet “Does that effect the 8.24 Airdrie to Belgrove??? How am a ment tae get tae work??!!” 1 Quote Link to comment Share on other sites More sharing options...
ICTChris Posted November 19, 2019 Share Posted November 19, 2019 Broke - Using Twitter to complain about Scotrail Woke - Using Twitter to complain about Scotrail's Twitter account not being suitably deferential to complainants. Bespoke - Using P&B to complain about people complaining about Scotrail's handling of Twitter complaints. 0 Quote Link to comment Share on other sites More sharing options...
Highland Capital Posted November 19, 2019 Share Posted November 19, 2019 I'm starting to get the impression that Scotrail know they're rubbish and just revel in it. 0 Quote Link to comment Share on other sites More sharing options...
trainspotter Posted November 19, 2019 Share Posted November 19, 2019 6 hours ago, Savage Henry said: Generally the people who tweet them are angry about a perceived slight, or wanting a free upgrade for taking a photo of their kid onboard. Frequently so angry that they are tweeting the wrong company. Sort of understandable when Virgin Trains East Coast held the franchise, since it switched to LNER my Twitter feed is full of ‘Sorry that’s not one of our services’ replies. 1 Quote Link to comment Share on other sites More sharing options...
anotherchance Posted November 19, 2019 Share Posted November 19, 2019 Yup. The only time I’ve ever tweeted a train company was when Virgin cancelled the London to Inverness train at Edinburgh but neglected to tell anyone at the station about it. I can only imagine the crap people tweet to Scotrail. Generally the people who tweet them are angry about a perceived slight, or wanting a free upgrade for taking a photo of their kid onboard. Especially bad during the like of mental snow or Hurricane Bawbag.Sandra from Larkhall, riddled with the menopause, with zero idea of the intricacies of rail infrastructure (and even less basic thinking skills) giving it the “wee bit ae bad weather and the trains cannae cope!!!!” patter. 1 Quote Link to comment Share on other sites More sharing options...
NJ2 Posted November 19, 2019 Share Posted November 19, 2019 Frequently so angry that they are tweeting the wrong company. Sort of understandable when Virgin Trains East Coast held the franchise, since it switched to LNER my Twitter feed is full of ‘Sorry that’s not one of our services’ replies. @Shay Logan 1 Quote Link to comment Share on other sites More sharing options...
Melanius Mullarkey Posted November 19, 2019 Share Posted November 19, 2019 Just now, NJ2 said: @Shay Logan Don’t think he’s on here anymore m9. Got run off the forum by the Celtics. 0 Quote Link to comment Share on other sites More sharing options...
Busta Nut Posted November 19, 2019 Share Posted November 19, 2019 I think in any job you are supposed to have a bit of decency in the reply. It wasn't a completely mental question/statement made by the wummin. If we all have to get to the station an hour before the train is due i am sure there'd be cause for moans. The public are c***s though. 0 Quote Link to comment Share on other sites More sharing options...
Bairnardo Posted November 19, 2019 Share Posted November 19, 2019 I read all of that and tbh, thought Scotrail were being utter twats. 0 Quote Link to comment Share on other sites More sharing options...
invergowrie arab Posted November 19, 2019 Share Posted November 19, 2019 A normal thing to do would be to incentivise advanced purchases and advertise that. A very weird thing to do is suggest (quite incorrectly) that your customers are criminals for not doing that. Scotrail weird is then actually caring enough to get genuinely huffy on your works twitter account about it. 0 Quote Link to comment Share on other sites More sharing options...
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