Silvio Posted January 21, 2016 Share Posted January 21, 2016 Bought the wife an iPad air for her Christmas and she told me yesterday the Netflix app isn't working. She can log in, browse the library and select what she wants but when she hits play it just goes to a help screen advising of HTML5 or Silverlight. It gives instructions about installing silverlight but then that page it isn't for tablets just a desktop. Anyone else had this issue. I also looked for a silverlight app but it wasn't there. Link to comment Share on other sites More sharing options...
Homer Thompson Posted January 21, 2016 Share Posted January 21, 2016 Are you sure she's opening the app? That sounds like the kind of thing you'd get on the browser. Does the help screen offer a choice of HTML5 or Silverlight? Link to comment Share on other sites More sharing options...
Silvio Posted January 21, 2016 Author Share Posted January 21, 2016 Are you sure she's opening the app? That sounds like the kind of thing you'd get on the browser. Does the help screen offer a choice of HTML5 or Silverlight? It's the app as I tried it myself. The help screen offers 'detailed instructions to fix the issue' but it doesn't offer any download links or anything Link to comment Share on other sites More sharing options...
Homer Thompson Posted January 21, 2016 Share Posted January 21, 2016 It's the app as I tried it myself. The help screen offers 'detailed instructions to fix the issue' but it doesn't offer any download links or anything I'd uninstall it and install again, if you havent already What are these "detailed instructions"? Anything other than directing to silverlight? Also, are you 100% sure its the proper Netflix app? Just sounds like very odd behaviour ETA - apparently theres a setting in your Netflix account. Login to it on a browser go into settings and there should be one to set HTML5 or Silverlight. If its set to Silverlight, change it. ETETA - although I cant see it, so maybe thats an old solution Link to comment Share on other sites More sharing options...
Silvio Posted January 23, 2016 Author Share Posted January 23, 2016 I just uninstalled the app and tried again. (Which I'd done a couple of times). Eventually it worked. It seems the latest app update is particulary buggy Link to comment Share on other sites More sharing options...
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