Known Bugs and Issues

[Div]

The following is the current list of known bugs and issues with the site that I have collated from the comments I have seen post the upgrade.

These are divided into sections, Desktop, Tablet, Mobile and App. Feel free to contribute to the topic with issues I have missed but always refer to this opening post for the details of known issues and/or fixes.

Please consult this list before reporting an issue and report any new problems into us my emailing support@pieandbovril.com

1. Desktop Issues

1.1 Flicker between pages as team theme is applied. The default colour scheme applies for a few seconds before the users team theme displays.

1.2 Quotes can disappear if the user tried to edit a quote they have pulled into their post

1.3 Users are signed in "anonymously" by default on the board

2. Tablet Issues (iPad, Android, Kindle - when not using our app)

2.1 There is no emoticon or post formatting capability when using the desktop theme on an iPad

3. Mobile Issues (when not using our app)

3.1 YouTube size is too big for mobile platform (reported on Android)

3.2 Users cannot easily skip to specific page numbers from inside a topic on the mobile skin

3.3 If user clicks the back button the black "loading" image stays on screen

3.4 Mobile theme does not show the time of a post, only the date

3.5 YouTube clips are not displayed Fixed 13th Feb @ 2155

4. App issues (iOS and Android)

4.1 Quoted users name is not displayed on the displayed quote when on the App Fixed 13th Feb @ 2330

4.2 YouTube clips are not displayed Fixed 24th Feb

4.3 New lines are being ignored on posts so all text appears in one long line. Line breaks are added if the post is edited Fixed 14th Feb @ 1540

4.4 Some emoticons are not displayed in posts, instead the HTML code markup is shown

4.5 Following the fix we applied to 4.1 users are now only seeing one topic posted under the "Participated" tab in latest content Fixed 14th Feb @ 1540

4.6 When a user quotes another user on the app the quote is not displayed properly in the resulting post, even though it appears ok in the desktop forum. Fixed 24th Feb

4.7 Some users are reporting line break code "<br>" appearing when they are using the App

[BFTD]

Is it just me, or has the entire Euro 2016 Qualifying thread disappeared?

Edit: alright, found it. A good six weeks' worth of posts lost, however.

[German Jag]

Running absolutely fine here on multiple machines and different browsers. Server showing no stress at all. Anyone else experiencing symptoms like above ?

Normally at 2:00am things get slow and either 500 or 503 server errors appear, things are back to being OK after 10-15 minutes.

Presumably some daily server "mini" back-up kicks in at this time.

Otherwise is OK, although this morning has been very slow (server errors) from 2 through to 6!

[capybara]

Trying to open P&B App on new phone but i cannot get it to work, is there a problem or is it just me?

[welshbairn]

All avatars and signatures etc have disappeared from the threads on the laptop version.

Bump. Is it only me? Bit annoying, can't find any setting to fix it.

[Jimmy85]

Tell you what Jimmy, PM me your name and address and I'll send you your money back.

That's a very generous offer. Appreciated.

As a way of reciprocating you PM me your address and I'll send someone round to pick up your toys.

[Div]

Not sure if you've noticed but you have an issue with the tapatalk stuff. To see what I mean look at the main forum page view source, at line 72 onwards and you'll see..

var tapatalk_ipad_msg = 'Pie and Bovril now has it's very own App for your iPad and it's free ! Click here to download and install or just press cancel to proceed to the forum.';
var tapatalk_iphone_msg = 'Pie and Bovril now has it's very own App for your iPhone or iPod Touch and it's free ! Click here to download and install or just press cancel to proceed to the forum.';
var tapatalk_android_msg = 'Pie and Bovril now has it's very own App for your Android device and it's free ! Click here to download and install or just press cancel to proceed to the forum.';

All these JavaScript vars are defined using single quotes, however the string value inside them also contains single quotes, thus terminating the string and throwing a JS error (several of them).

To resolve this, either use double quotes for the definitions, like so...

var myVar = "It's now safe to use 'single quotes' in here";

or escape the single quotes in the strings, like so...

var myVar = 'It\'s new safe to use \'escaped single quotes\' in here'; 

Thanks for that Ric.

[Rugster]

For some reason whenever a video is embedded in a post, I can't see it, just a blank white space where it should be? Desktop version.

Same here on iPad, desktop version.

[Granny Danger]

2. Tablet Issues (iPad, Android, Kindle - when not using our app)

2.1 There is no emoticon or post formatting capability when using the desktop theme on an iPad

See here:

http://www.pieandbovril.com/forum/index.php/topic/198296-new-look-pb-problems-with-ipad/

I admit Mercury is not perfect but best option I have found for ipad.

[Div]

I really need a bit more information to help me trace these apparent slow downs.

There is no issue whatsoever on the server or the website at the moment. I am sitting looking at traffic and performance and it's all absolutely fine.

So, those that are having issues like above can you tell me;

Exact time that you think the board is running slowly

Whether you are using app or mobile or desktop

What browser you are using if it's desktop

What theme are you using if it's desktop

These things will help me to better understand what the issue might be.

I'm totally baffled as to why some people seem to experience such slowness when I never seem to.

[The Ginger Prince]

I'm Another getting these annoying ads.

[54_and_counting]

Notifications dont go away on the mobile site, you need to take them away on the desktop site

[Ludo*1]

Some of the 'mini-pictures' on P&B are not loading for me and it takes a while to refresh such as the red dot button, mailbox & alert buttons. Is this on my end or is this an actual problem?

Anyone?

[Ric]

Thanks very much for this Ric, I have passed your thoughts on to the developer who created our team theme and see what he reckons.

No problems. The developer will have a better view of what is going on as he can see the back end code and I'm just making guesses from what is served to the client, but I'm glad if that helps in any way.

Heh, there is also the chance I'm completely wrong with the above.. ..but then again my ego won't let me to accept that..

[Swarley]

Does the server backup run from 0400 to 0530 daily now?

I know it used to be 0200, but for the past 2/3 days, the site is offline (500 & 503) at the afore mentioned times..

Yeah I think it does (Div mentioned something about that on Twitter) as I continually get errors when I log on. Not great for us ex pats but hey ho it works for the other 50% of the time!

[Karpaty]

About 4.50am this morning I got the Cloud page up. It only lasted 10 or so minutes, I assumed it was part of the usual downtime between 4 and 5am.

[Div]

Ok, that will be fixed when I get the iOS update out.

Meanwhile I'm going to close this topic as most of the stuff it refers to is now out of date.

We'll tackle one issue per one topic in this section going forward I think, easier to track that way.

[Div]

That's a very generous offer. Appreciated.

As a way of reciprocating you PM me your address and I'll send someone round to pick up your toys.

I would do that but the server is probably going to be down by the time I've composed the message.

[Div]

Still having an issue with "double quoting" on the app.

When I quoted Div's post, which says "Thanks for that Ric", it also quotes Ric's post in full.

I will test tomorrow and add that to the bug tracker if I can reproduce.

Ta.

[Div]

It's still doing it

Clear your temp internet files ? Does that fix it ?

[Jimmy85]

The site has been running laughably fucking bad for weeks and weeks now. Pages taking yonks to load, timing out etc. No problems elsewhere on the web.