honeyboy edwards Posted May 11, 2010 Share Posted May 11, 2010 Before I start, Arnold Clark do have a really good choice of cars and usually punt their cars out at decent prices but............ Beware, once you have signed for the car and paid the money they want absolutely nothing to do with you. Today (after 14 months) I have finally gave up with them. The levels of customer service post sale have been absolutely horrific Please share your stories of horror to try and cheer me up. It surely cant just be me that they have shafted. 0 Quote Link to comment Share on other sites More sharing options...
ditots Posted May 11, 2010 Share Posted May 11, 2010 Before I start, Arnold Clark do have a really good choice of cars and usually punt their cars out at decent prices but............ Beware, once you have signed for the car and paid the money they want absolutely nothing to do with you. Today (after 14 months) I have finally gave up with them. The levels of customer service post sale have been absolutely horrific Please share your stories of horror to try and cheer me up. It surely cant just be me that they have shafted. How's the job going at Reg Vardy ? 0 Quote Link to comment Share on other sites More sharing options...
SurreyJambo Posted May 11, 2010 Share Posted May 11, 2010 Bought a car from them 2 years ago, within 2 months i had to replace the brake discs and pads front and back, my local mechanic described a lip on the rear discs as something he'd never seen before, i contacted Arnold Clark and they directed me to the warranty in which the brakes weren't included, so after spending alot of money on the repairs i still have a grudge on them. Haven't used them since as a result. 0 Quote Link to comment Share on other sites More sharing options...
Dee Man Posted May 11, 2010 Share Posted May 11, 2010 Before I start, Arnold Clark do have a really good choice of cars and usually punt their cars out at decent prices but............ Beware, once you have signed for the car and paid the money they want absolutely nothing to do with you. Today (after 14 months) I have finally gave up with them. The levels of customer service post sale have been absolutely horrific Please share your stories of horror to try and cheer me up. It surely cant just be me that they have shafted. I was going to get a car from Arnold Clark a few years back and googled 'Arnold Clark'. One of the top results was a site dedicated to horror stories about them and there were literally thousands of them. Needless to say I didn't buy a car from them. 0 Quote Link to comment Share on other sites More sharing options...
Once A Rover always a Rover Posted May 11, 2010 Share Posted May 11, 2010 (edited) Bought my car from them two years ago and have never had any problems with the car or customer service. They will be the first place I will look when I am looking to change cars later on this year. Edited May 11, 2010 by Once A Rover always a Rover 0 Quote Link to comment Share on other sites More sharing options...
chico Posted May 11, 2010 Share Posted May 11, 2010 Their car and van hire is ace! 0 Quote Link to comment Share on other sites More sharing options...
Dee Man Posted May 11, 2010 Share Posted May 11, 2010 Bought my car from them two years ago and have never had any problems with the car or customer service. They will be the first place I will look when I am looking to change cars later on this year. Yours Sincerely, Mr. A. Clark 0 Quote Link to comment Share on other sites More sharing options...
honeyboy edwards Posted May 11, 2010 Author Share Posted May 11, 2010 (edited) Bought my car from them two years ago and have never had any problems with the car or customer service. They will be the first place I will look when I am looking to change cars later on this year. Arnold will have you earmarked for Salesman of the Month Edited May 11, 2010 by honeyboy edwards 0 Quote Link to comment Share on other sites More sharing options...
stu20vt Posted May 11, 2010 Share Posted May 11, 2010 (edited) Bought my car from them two years ago and have never had any problems with the car or customer service. They will be the first place I will look when I am looking to change cars later on this year. As you say, you have never had a problem with the car, so you really have never had to deal with their 'fantastic' customer service. However, you can get a good deal price wise, so if you get lucky and get a good car, you will be ok. Majority of their newer second hand cars are ex hire/lease/company cars so ask to see the registration book to see who the previous owners were. Chances are they will not be able to show you it. They don't get the name Arnold Shark for nothing! Edited May 11, 2010 by stu20vt 0 Quote Link to comment Share on other sites More sharing options...
M0rtonfc Posted May 11, 2010 Share Posted May 11, 2010 Before I start, Arnold Clark do have a really good choice of cars and usually punt their cars out at decent prices but............ Beware, once you have signed for the car and paid the money they want absolutely nothing to do with you. Today (after 14 months) I have finally gave up with them. The levels of customer service post sale have been absolutely horrific Please share your stories of horror to try and cheer me up. It surely cant just be me that they have shafted. I've been with them for 4 years now and I'm on my 2nd car, I've had no problems at all with them. Sorry Mate 0 Quote Link to comment Share on other sites More sharing options...
honeyboy edwards Posted May 11, 2010 Author Share Posted May 11, 2010 I've been with them for 4 years now and I'm on my 2nd car, I've had no problems at all with them. Sorry Mate To be honest, this is my 3rd car which I have purchased from them and the first two have been OK. In fact the car that I bought this time is also pretty good (Im pretty thourough when it comes to checking over cars), it just the post sales service which is completely useless with them. 0 Quote Link to comment Share on other sites More sharing options...
KnightswoodBear Posted May 11, 2010 Share Posted May 11, 2010 I've had my Astra from them for just over a year and the only issue I've had is that even though I took an extra years warranty with them, if I actually want them to look at a problem I have to cough up 80 odd quid as an "diagnostic charge" which they'll then claiom back for me if the decide that the problem is under warranty. Which they won't. I just take the motor to my usual mechanic for anything now. 0 Quote Link to comment Share on other sites More sharing options...
Virtual Insanity Posted May 11, 2010 Share Posted May 11, 2010 I know Arnold Clark's god-daughter. She is sexy. That's my contribution to this thread. 0 Quote Link to comment Share on other sites More sharing options...
ARNOLD CLARK Posted May 12, 2010 Share Posted May 12, 2010 I have read the posts on here, and would like to help, if you have a problem or a complaint please contact our Customer Services Dept on online.customer.services@arnoldclark.co.uk or customer.services@arnoldclark.co.uk we would like to help out if we can. Regards Alasdair Customer Services -2 Quote Link to comment Share on other sites More sharing options...
kiwififer Posted May 12, 2010 Share Posted May 12, 2010 There's a poster called Arnold Clark reading this! Anyhoo, my old Alfa had to go in for its service at Perth to keep up it's full Alfa service history. We need to replace the cambelt at the service says the sales person. They had nearly started the job when I had noticed they had done it at the previous service. Oh, aye, maybe not replies the sales person. If I hadn't have noticed, they would have went ahead and done it anyway. Dick Turpin wore a mask 0 Quote Link to comment Share on other sites More sharing options...
kiwififer Posted May 12, 2010 Share Posted May 12, 2010 C'mon Arnold, yer reading this! Defend your company's reputation! 0 Quote Link to comment Share on other sites More sharing options...
CowdenLoyal Posted May 12, 2010 Share Posted May 12, 2010 C'mon Arnold, yer reading this! Defend your company's reputation! 0 Quote Link to comment Share on other sites More sharing options...
kiwififer Posted May 12, 2010 Share Posted May 12, 2010 He's went away, probably to sit on his throne made of bones to count his money. One person can hold a grudge. Two people can have a dislike. When you have a few hundred folk spitting at the windows when you go past, there must be something in it. 0 Quote Link to comment Share on other sites More sharing options...
The Shire Voice Of Reason Posted May 12, 2010 Share Posted May 12, 2010 I have read the posts on here, and would like to help, if you have a problem or a complaint please contact our Customer Services Dept on online.customer.services@arnoldclark.co.uk or customer.services@arnoldclark.co.uk we would like to help out if we can. Regards Alasdair Customer Services I did. They phoned me up and told me that I was deluded and wrong. Not in those words, but not far off it. My complaint was that I put my car in for a service and MOT. What they did was an MOT and service. Pedantic, I know, but if I put my car into my local mechanic he does a service, which picks up the faults, repairs them, then passes the MOT. With Arnold Clark they fail your MOT, charge you to fix the car until it's perfect, and then service the car. What's the point of the service if the car is working perfectly? PLUS... Put the car in with a faulty window (water had got in and ruined the electronics in the door). They said it was covered in the warrenty, but whilst looking at the window they somehow managed to find £300 worth of faults with the brakes. Now, I'm not an expert on cars, but I don't think the passenger door window and the brakes are near each other. And that was only six weeks after the had charged me a fortune to pass my MOT with perfect brakes. The bloke from Arnold Clark didn't see anything wrong with this. 0 Quote Link to comment Share on other sites More sharing options...
Shawfield Stallion Posted May 12, 2010 Share Posted May 12, 2010 I avoided Arnold Clark like the plague when buying my car a few weeks ago for exactly the reasons given above. They have an absolutely awful reputation and I've read far more horror stories that just the ones in this thread 0 Quote Link to comment Share on other sites More sharing options...
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