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Arnold Clark Horror Stories


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My cousin just had a horror story with Evans Halshaw.

When he was interested in buying a car they couldn't have been on the phone any more. Yet after that when he wanted stuff they were never in.

Their were issues that were spotted before purchase that they promised to sort and didn't.

Also an major issue with the windscreen making the car non roadworthy.

I guess the moral is all car salesmen are lying c***s and the scum of the earth.

Worse than traffic wardens if you ask me

Edited by Gaz FFC
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They are.

However, why are you taking a car to arnold clark to get a pollen filter replace?, you could do that yourself in about 20 minutes or if not a back street garage will do it for buttons.

She was going there anyway as the wheel nuts had been over-torqued on by their apes already. As a result they needed to be removed and replaced (by chisel in one case). So the fiver extra it was there for the pollen filter wasn't a primary concern.
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Missus took a car out on finance, made her payments on time but during the summer while she was between college courses she missed 2 payments. So she calls them apologising for the delay and promises to make up the payments with her Student loan and pay extra for the delay. Pretty reasonable eh?

Not for Arnold Clark, they demanded her missing payments plus a £500 charge for the delay immediately and said she wouldn't be able to keep the car. Naturally she told them where to go. Few days later she calls them back with her Dad offering to buy out the car then and there and they kept to thier guns about the charges etc. They reclaimed the car a few weeks ago and are still asking for more cash. They aren't gonna get a single penny from her or anyone else. Joke of a company.

Turns out she was one payment off paying for a third of the car and therefore Arnold Clark would need a court order to reclaim the car which might be why they refused.

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Missus took a car out on finance, made her payments on time but during the summer while she was between college courses she missed 2 payments. So she calls them apologising for the delay and promises to make up the payments with her Student loan and pay extra for the delay. Pretty reasonable eh?

Sorry but no, that's not reasonable. It's not how making finance repayments work out in the real world. I certainly wouldn't try it next time she fancies a wee payment holiday on the mortgage

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Missus took a car out on finance, made her payments on time but during the summer while she was between college courses she missed 2 payments. So she calls them apologising for the delay and promises to make up the payments with her Student loan and pay extra for the delay. Pretty reasonable eh?

Not for Arnold Clark, they demanded her missing payments plus a £500 charge for the delay immediately and said she wouldn't be able to keep the car. Naturally she told them where to go. Few days later she calls them back with her Dad offering to buy out the car then and there and they kept to thier guns about the charges etc. They reclaimed the car a few weeks ago and are still asking for more cash. They aren't gonna get a single penny from her or anyone else. Joke of a company.

Turns out she was one payment off paying for a third of the car and therefore Arnold Clark would need a court order to reclaim the car which might be why they refused.

Surely you're not complaining about a finance company actually doing their job when your missus defaults on payment ?

Idiot.

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Nah I have to side Edgarus here. In the real world, unfortunate things happen to people meaning they can struggle from time to time. She called the company to let them know about the problem and offered a reasonable solution.

Obviously they don’t have accept this solution, but to demand £500 for missing the payments is ludicrous. If there are charges for missed payments, these would be outlined in the terms and conditions and you couldn’t argue about them. There is no way however that they would be anywhere close to £250 per missed payment.

I suppose it’s their right to reclaim the car as well, but it certainly wouldn’t be in their interest unless she was an unreliable customer, and two missed payments, that she got in contact with to resolve, does not constitute a unreliable customer.

f**k it, I'm not paying my next 2 months mortgage, I'll make it up at some point.

That's pretty reasonable, I'm sure the bank won't mind.

This actually happens all the time (although with a small percent of customers of course). As I said, in the real world people often face circumstances which can make things a struggle for a period of time. For some it could just be a month or two, or for some longer. Banks are usually fairly understanding about missed payments, if it's just one or two, and although would look less favourably upon regular missed payments, often give customers every chance to make up missed payments. Repossession is the very last resort and can take a long time.

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Nah I have to side Edgarus here. In the real world, unfortunate things happen to people meaning they can struggle from time to time. She called the company to let them know about the problem and offered a reasonable solution.

Obviously they dont have accept this solution, but to demand £500 for missing the payments is ludicrous. If there are charges for missed payments, these would be outlined in the terms and conditions and you couldnt argue about them. There is no way however that they would be anywhere close to £250 per missed payment.

I suppose its their right to reclaim the car as well, but it certainly wouldnt be in their interest unless she was an unreliable customer, and two missed payments, that she got in contact with to resolve, does not constitute a unreliable customer.

It's not like she was suddenly made redundant or whatnot, she was between college courses - hardly unforseen on her part. She could get a job over summer, get family to cover those missed payments, but to just ignore the reality until it happened? You can't do that. Companies have every right to demand payment in this instance

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It's not like she was suddenly made redundant or whatnot, she was between college courses - hardly unforseen on her part. She could get a job over summer, get family to cover those missed payments, but to just ignore the reality until it happened? You can't do that. Companies have every right to demand payment in this instance

Of course the company has every right to demand payment. As I said. But for the sake of just two payments, which the customer offered to make up in full and pay for the delay, it’s daft on behalf of the company to go full out and demand £500 on top of the payments, all to be paid immediately, then ultimately repossess the vehicle. And it’s a bit w**k as well.

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As mention by some posters already, Evans Halshaw at Falkirk/Grangemouth are total c***s to a man.

I once had a salesman refuse to sell me the car my wife wanted, as he wanted us to buy a higher spec model, so I walked out.

I've been back a few times over the years to see if the attitude has changed, but if anything, its got worse.

They seem to be specialists at employing total lying wanks as salesmen ,who basically don't really give a flying f**k about customer care and attention.

Without doubt, the worst garage you could ever set foot in

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Nah I have to side Edgarus here. In the real world, unfortunate things happen to people meaning they can struggle from time to time. She called the company to let them know about the problem and offered a reasonable solution.

Obviously they don’t have accept this solution, but to demand £500 for missing the payments is ludicrous. If there are charges for missed payments, these would be outlined in the terms and conditions and you couldn’t argue about them. There is no way however that they would be anywhere close to £250 per missed payment.

I suppose it’s their right to reclaim the car as well, but it certainly wouldn’t be in their interest unless she was an unreliable customer, and two missed payments, that she got in contact with to resolve, does not constitute a unreliable customer.

She called them after the event based on what he's posted. I'd be a lot more sympathetic if she'd called before she missed the payments.

At the end of the day you are correct in that it would have been better to arrive at a more amicable solution, but given that they chose not to, the fault here is hers, not theirs.

Edited by Skyline Drifter
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I got a car (Fiat 500) for an employee on a lease deal from AC on Gorgie Rd (now closed) once. They must've forgotten to do the paperwork properly as after a few months my missus/finance minister asked how/when I was paying for it.

I thought about keeping quiet but figured someone might eventually notice that they'd given me a free car. After four months not paying a penny I emailed Fiat directly and thanked them for their kind use of the car and suggested that I really should give them some money for it.

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  • 1 year later...

Stuck up for them on this thread after having good experiences locally.

Before x-mas I bought a car from Edinburgh from them, was promised everything would be ready. I even phoned the manager to check before swapping over insurance. Day before, told it wasnt ready and then went through the next day and found another obvious fault. Then was left without a car for three days while they fixed it telling me each day it would be ready.

Dont buy any car from them before checking everything over and going to see it in person. Ultimately I got a good car but ffs what a fucking mess of a branch that is. When buying the car the saleman was called away to a meeting. What the actual f**k?

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