[#Gary]

Hello Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds atvirginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.




Kind regards,






Apart from the fact I'm not on their 100MB broadband as they seem to think, you can't argue with free doubling of broadband speed.

[drs]

I got that email and then an "oops we didnt mean to send you that" follow up

[Travolta]

Virgin broadband as a service is fantastic , I cant fault it , it really is superb , which is just as well because when anything fails they are fucking worse than useless, with a customer service team of brain dead fucking morons . If you like dealing with foreign call centres in accents both you and they struggle to comprehend then get signed up by all means ........ CONSIDER YOURSELF WARNED ! .

[drs]

I've never had a problem with them - when my phone line failed owing to a fault at the junction box* they came out and fixed it for me after one call that took less than 5 minutes.

* - or whatever its called.

[Pride Of The Clyde]

Rudy, on 13 January 2012 - 18:24, said:

Hello Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds atvirginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.




Kind regards,






Apart from the fact I'm not on their 100MB broadband as they seem to think, you can't argue with free doubling of broadband speed.

I also received the same e-mail and then the follow up oops we have made a mistake. I'm only on the 50mb broadband, come April i will be on the phone to them asking for the 100mb for the same price, as i am not paying the same price for 50mb as someone with 100mb.

[Bert Raccoon]

Can't say I've ever had an issue with Virgin Broadband. I did have to call the call centre when I first got it but although it was clearly a foreign call centre the advice I was given was quite clear and simple. You could easily get a braindead idiot working in a call centre in Glasgow.

[Jimmy MCcabe]

Pride Of The Clyde, on 14 January 2012 - 21:47, said:

I also received the same e-mail and then the follow up oops we have made a mistake. I'm only on the 50mb broadband, come April i will be on the phone to them asking for the 100mb for the same price, as i am not paying the same price for 50mb as someone with 100mb.

Ditto

[keyser_soze]

drs, on 14 January 2012 - 10:07, said:

I got that email and then an "oops we didnt mean to send you that" follow up

this

Travolta, on 14 January 2012 - 12:07, said:

Virgin broadband as a service is fantastic , I cant fault it , it really is superb , which is just as well because when anything fails they are fucking worse than useless, with a customer service team of brain dead fucking morons . If you like dealing with foreign call centres in accents both you and they struggle to comprehend then get signed up by all means ........ CONSIDER YOURSELF WARNED ! .

and this

[strathspey thistle]

virgin broadband must be the worst broadband ever

[RCR]

strathspey thistle, on 22 January 2012 - 11:09, said:

virgin broadband must be the worst broadband ever

Virgin broadband was the best I've had. Consistently fast, very little down time.

BT and any company using BT are terrible. You constantly get traffic shaping.

[#Gary]

Virgin Broadband is the best there is. There's not even any questioning that.

[Paris Hilltoon]

Good broadband

Shocking service.

[Geedub-MFC]

Phoned my dad the day offering him a better deal saying they would save him money give him double speed and a free 3G modern as well. It cost 5 quid more than the deal hes on the cheeky c***s. Very misleading!