[Tim Malloy]

Don't think this is probably the right place on the site but thought maybe you guys might be more informative than gen d.

My daft lovely wife dropped her less than two month old mobile right into a cup of tea.Did all the usual mullarky. took it to bits right away put it in a bag of sillica crystals,well dried,turned it on. Seemed ok but now battery has run out and won't charge and the sound is really low when making a call.

So we thought easiest thing? Claim the insurance that comes with the phone. Here lies the problem.When the wife phoned up Phones4u they say they have no record of the insurance. Wife is almost certain the insurance was free for one month and then opt out. Can't be 100% as she had been through a couple of companies before she took a deal offered. Now according to the contract this is the case. So we contacted company again and they pull the Phone call she made when ordering her phone.Upon revision at no point does the telesales girl mention the insurance yet as the company admit it is part of the telesales prompt in front of the girl. Somehow the lassie has missed it out and not filled the screen prompts in either. So effectively no insurance.

What I'm looking to find out is do we have a claim that it was their error during the contract stages? Or can we now cancel the contract without charge as it seems to me they haven't fulfilled their own criteria in the contract.

of course we have house insurance but the excess is £250.

[ffcsam]

Tim Malloy, on 13 January 2012 - 17:38, said:

Don't think this is probably the right place on the site but thought maybe you guys might be more informative than gen d.

My daft lovely wife dropped her less than two month old mobile right into a cup of tea.Did all the usual mullarky. took it to bits right away put it in a bag of sillica crystals,well dried,turned it on. Seemed ok but now battery has run out and won't charge and the sound is really low when making a call.

So we thought easiest thing? Claim the insurance that comes with the phone. Here lies the problem.When the wife phoned up Phones4u they say they have no record of the insurance. Wife is almost certain the insurance was free for one month and then opt out. Can't be 100% as she had been through a couple of companies before she took a deal offered. Now according to the contract this is the case. So we contacted company again and they pull the Phone call she made when ordering her phone.Upon revision at no point does the telesales girl mention the insurance yet as the company admit it is part of the telesales prompt in front of the girl. Somehow the lassie has missed it out and not filled the screen prompts in either. So effectively no insurance.

What I'm looking to find out is do we have a claim that it was their error during the contract stages? Or can we now cancel the contract without charge as it seems to me they haven't fulfilled their own criteria in the contract.

of course we have house insurance but the excess is £250.

Insure phone today (not with phones4u) or tomorrow, wait a week, claim insurance, new phone . That should do it

[Vanquinho.]

What a fucking dozy cow..














































I mean the telesales girl of course

[Paulo Sergio]

[phanni tikklar]

Why did she dunk it 3 times??? Thats a bit daft

[forehead7]

Is she on T-Mobile?


...I'll get my coat

[Fife Saint]

Probably no help but I think you're fucked.

[ScottR96]

I prefer dunking biscuits in my tea but each to their own and all that.

[Tim Malloy]

cheers guys! Taking out new insurance might be worth a look!

[RTDEE2]

phanni tikklar, on 13 January 2012 - 18:48, said:

Why did she dunk it 3 times??? Thats a bit daft

Some may say.. "That takes the biscuit"

[Mr X]

Escalate it. Then, if you dont get anywhere, get the email address of the Sales Director, or CEO and email them. You can pretty much guarantee that their office will cave, if their company has made a mistake

[Tim Malloy]

Mr X, on 13 January 2012 - 22:25, said:

Escalate it. Then, if you dont get anywhere, get the email address of the Sales Director, or CEO and email them. You can pretty much guarantee that their office will cave, if their company has made a mistake

Deffo worth a try bud! Nothing to lose otherwise.

Cheers!






....and thanks to the lovely Mod who deleted the other two of my triplicate post!

This post has been edited by Tim Malloy: 14 January 2012 - 14:38

[keithgy]

Tim Malloy, on 13 January 2012 - 21:34, said:

cheers guys! Taking out new insurance might be worth a look!

Problem with that is they will see that she has stopped ising the phone when you go to claim and ask you why.

edited to add-Also you may find that the network will not insure the phone as it is from Phones 4 U.

This post has been edited by keithgy: 14 January 2012 - 20:42

[Tim Malloy]

keithgy, on 14 January 2012 - 20:40, said:

Problem with that is they will see that she has stopped ising the phone when you go to claim and ask you why.

edited to add-Also you may find that the network will not insure the phone as it is from Phones 4 U.

Tbh I'm too much of a wuss to have blagged that one out .Mr X's advice seems about the most sensible course of action. Even if nothing comes of it I'll feel better having vented my anger at someone.

Cheers again guys!

[Deeboy]

Tim Malloy, on 13 January 2012 - 21:34, said:

cheers guys! Taking out new insurance might be worth a look!

I think a lot of the companies whom with you take insurance out from, if a claim is made within the first year, they need 12 months paid up front and the excess. You'll probably be looking at the best part of £100.

Still better than paying for a new phone yourself though.