[KnightswoodBear]

http://www.thehut.com/10295374. html

Get your xmas present in early? The medium size on this jacket is £2.99 rather than £125.

[Liam.]

All gone.

ETA:

This post has been edited by Liam.: 21 October 2011 - 08:20

[Reina]

Damn none left!

[KnightswoodBear]

Balls, sorry folks. I got one for my missus if it's any consolation?

[Bobby Skidmarks]

KnightswoodBear, on 21 October 2011 - 10:20, said:

Balls, sorry folks. I got one for my missus if it's any consolation?

Snap

[Supras]

KnightswoodBear, on 21 October 2011 - 10:20, said:

I got one for my missus if it's any consolation?

You gonna be up front about the cost?

[KnightswoodBear]

Supras, on 21 October 2011 - 13:11, said:

You gonna be up front about the cost?

Absolutely I was. RRP £125

Anyway, I've just had an email cancelling the order due to a "mis-pricing" on the website.

I've fired off a reply using phrases like "purchased in good faith" and "will not be using your site again if this is how you treat returning customers"

I'll see if I get a reply

[10 CC ICT]

KnightswoodBear, on 21 October 2011 - 13:29, said:

Absolutely I was. RRP £125

Anyway, I've just had an email cancelling the order due to a "mis-pricing" on the website.

I've fired off a reply using phrases like "purchased in good faith" and "will not be using your site again if this is how you treat returning customers"

I'll see if I get a reply

Do they not realise you only want to pay a few pennies to the pound?

[KnightswoodBear]

10 CC ICT, on 21 October 2011 - 13:40, said:

Do they not realise you only want to pay a few pennies to the pound?

Badoom-tish

[whiskychimp]

KnightswoodBear, on 21 October 2011 - 13:29, said:

Absolutely I was. RRP £125

Anyway, I've just had an email cancelling the order due to a "mis-pricing" on the website.

I've fired off a reply using phrases like "purchased in good faith" and "will not be using your site again if this is how you treat returning customers"

I'll see if I get a reply

If the payment went through they can't refund it and are obliged to give you the jacket. That's a consumer rights issue. Best of luck with it.

[Adam]

whiskychimp, on 21 October 2011 - 14:14, said:

If the payment went through they can't refund it and are obliged to give you the jacket. That's a consumer rights issue. Best of luck with it.

Erm, no it's not.

[KnightswoodBear]

I don't think the payment was taken to be honest.

[taurus]

KnightswoodBear, on 21 October 2011 - 10:20, said:

Balls, sorry folks. I got one for my missus if it's any consolation?

Is it a fair swap?

[whiskychimp]

Adam, on 21 October 2011 - 14:19, said:

Erm, no it's not.

Aye, ok.


Before you pay
If you take a wrongly-priced item to the till and the assistant spots it, they can refuse to sell it to you for that price. If you order an item on the internet, you don't have a legally-binding contract until the retailer has contacted you to confirm the order. If the wrong price is spotted before the retailer confirms the order, they do not have to sell to you at that price.


After your order has been accepted
If your offer has been accepted (for example, you pay a deposit, or receive a confirmation email), generally you can insist that the retailer sells you the goods for the price they were advertised at.

If the retailer wants to charge you more, you may be able to buy the same item elsewhere and claim against the original trader for the difference in price.

After the transaction is completed
If a retailer sells you something at the wrong price, the transaction is completed and you have your goods, it can't insist that you pay the extra at a later date.

This post has been edited by whiskychimp: 21 October 2011 - 17:13

[saints1884]

whiskychimp, on 21 October 2011 - 17:02, said:

Aye, ok.


Before you pay
If you take a wrongly-priced item to the till and the assistant spots it, they can refuse to sell it to you for that price. If you order an item on the internet, you don't have a legally-binding contract until the retailer has contacted you to confirm the order. If the wrong price is spotted before the retailer confirms the order, they do not have to sell to you at that price.


After your order has been accepted
If your offer has been accepted (for example, you pay a deposit, or receive a confirmation email), generally you can insist that the retailer sells you the goods for the price they were advertised at.

If the retailer wants to charge you more, you may be able to buy the same item elsewhere and claim against the original trader for the difference in price.

After the transaction is completed
If a retailer sells you something at the wrong price, the transaction is completed and you have your goods, it can't insist that you pay the extra at a later date.

What has that got to do with buying anything online?

This post has been edited by saints1884: 21 October 2011 - 17:55

[whiskychimp]

whiskychimp, on 21 October 2011 - 17:02, said:

After your order has been accepted
If your offer has been accepted (for example, you pay a deposit, or receive a confirmation email), generally you can insist that the retailer sells you the goods for the price they were advertised at.

saints1884, on 21 October 2011 - 17:53, said:

What has that got to do with buying anything online?

Bit in bold,

[Mrs M]

whiskychimp, on 21 October 2011 - 18:11, said:

Bit in bold,

He doesn't mention an confirmation email. However, it also states that it can't be changed after the transaction is complete, i.e., the customer has the goods.

[Bobby Skidmarks]

This was the email i got, i dont think we have a leg to stand on though.

Quote

Hello Bobby Skidmarks,
Thank you for choosing to place your recent order with The Hut.com for the Full Circle Women's Cirque Jacket - Biscuit - M.

We're really sorry to have to let you know, that due to a technical problem this item was listed on our site at an incorrect price. Unfortunately we have had to cancel your order, we're so sorry for the disappointment and we understand how upsetting this must be.

Don't worry no payment has been taken for this item.

Once again we are so sorry that this has happened, we are always working to prevent instances such as this from happening in the future.

We truly hope to see you shopping with The Hut.com again soon, if you have any further queries our customer service agents will always be delighted to help.


Many Thanks

Edit to add, i received no confirmation email, and the paypal transaction was always kept as pending

This post has been edited by Bobby Skidmarks: 21 October 2011 - 19:07

[whiskychimp]

Mrs M, on 21 October 2011 - 19:04, said:

He doesn't mention an confirmation email. However, it also states that it can't be changed after the transaction is complete, i.e., the customer has the goods.

Who doesn't mention a confirmation e-mail?

[Mrs M]

whiskychimp, on 21 October 2011 - 19:09, said:

Who doesn't mention a confirmation e-mail?

The poster that received an email cancelling the order.

[whiskychimp]

whiskychimp, on 21 October 2011 - 14:14, said:

If the payment went through they can't refund it and are obliged to give you the jacket.

Mrs M, on 21 October 2011 - 19:13, said:

The poster that received an email cancelling the order.

I'm sure he didn't get a confirmation e-mail as he hadn't paid for it. I qualified that prior to giving the advice.

I was asked where it said the regulations applied online. I was only pointing out where it showed that the regulations did apply online. I was not relating it to Bobby Skidmark's case.

[KnightswoodBear]

I did recieve a confirmation email, but it has this proviso at the bottom

Quote

This email is an acknowledgement of receipt of your order. Your contract to purchase these items is not complete until we send you an email confirming that the items have been dispatched to you.

[whiskychimp]

KnightswoodBear, on 21 October 2011 - 19:36, said:

I did recieve a confirmation email, but it has this proviso at the bottom

Not stupid are they. Unlucky, that was a great spot for a dealio.

[saints1884]

Remember when there was a mistake with a TV from Argos(I think?.) somene said that they wouldn't honour the purchase at that price,or something like that.

[monkeyblair]

Bobby Skidmarks, on 21 October 2011 - 19:06, said:

This was the email i got, i dont think we have a leg to stand on though.





Edit to add, i received no confirmation email, and the paypal transaction was always kept as pending

The best bit about this is that Bobby Skidmarks uses that name when ordering stuff!!